Frequently Asked Questions
What materials are used in Bare & Gems jewellery?
Our jewellery is thoughtfully crafted using premium-quality materials to offer timeless elegance, comfort, and durability. Every piece is designed with exceptional attention to detail and craftsmanship.
Is your jewellery skin-friendly?
Yes. Our jewellery is made using skin-friendly materials and is suitable for most skin types. If you have sensitive skin, we recommend checking the product description before purchasing
Will my jewellery tarnish?
Our jewellery is crafted to retain its shine with proper care. To keep it looking beautiful for longer, avoid contact with water, perfumes, lotions, and other harsh chemicals.
How should I care for my jewellery?
Store each piece separately in a soft pouch or jewellery box.
Avoid direct contact with water, perfumes, and chemicals.
Wipe gently with a soft, dry cloth after every use.
Remove jewellery before showering, swimming, or exercising.
How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery generally takes 3–7 business days, depending on your location.
Do you offer Cash on Delivery (COD)?
At the moment, Cash on Delivery (COD) is not available. We currently accept secure online payments through our trusted payment partners. We appreciate your understanding and look forward to introducing COD in the future.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking link via email or SMS to monitor your shipment.
Can I cancel or modify my order?
If your order has not been dispatched, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled or modified.
What is your return policy?
Returns or exchanges are accepted only for damaged, defective, or incorrect products. Please contact us within 48 hours of receiving your order with clear photos of the product and its packaging.
What should I do if I receive a damaged product?
We’re sorry for the inconvenience. Please contact our support team within 48 hours of delivery, and we’ll resolve the issue as quickly as possible.
Do your products come in gift packaging?
Yes. Every Bare & Gems order is beautifully packaged, making it perfect for gifting your loved ones or treating yourself.
Bare & Gems
Where timeless elegance meets everyday luxury.